Himalayan Kitchen Mountain View had built a strong reputation in the Bay Area for authentic Indian and Himalayan cuisine, lunch specials, biryanis, curries, and family dining.
As online ordering became a larger part of the business, the restaurant wanted to strengthen direct online ordering while improving customer retention and reducing dependency on third-party delivery marketplaces.
After transitioning from BentoBox to Choose Online Ordering, Himalayan Kitchen transformed its online ordering experience into a stronger customer acquisition and retention channel.
Before implementing Choose Online Ordering, Himalayan Kitchen was using BentoBox for online ordering and website operations.
Greater visibility into customer behavior
Improved website conversion
Better loyalty engagement insights
Faster mobile ordering experience
Better operational analytics
Stronger customer retention tools
The goal was to build a stronger direct ordering ecosystem that improved customer retention while giving the restaurant better operational clarity.
Online Order Growth
Standard ordering functionality
33% growth in online orders within 90 days
Website Conversion
Standard ordering experience
1 in 5 visitors converted into orders
Loyalty Engagement
Restaurant wanted stronger retention visibility
81% Increase in loyalty signup
Customer Insights
Basic operational visibility
Deep customer and operational analytics
Checkout Experience
Basic operational visibility
Faster mobile-optimized ordering experience
Fraud Protection
Limited operational visibility
100% drop in fraud cases
Restaurant Growth Focus
Website-focused
Revenue and retention-focused
Standard ordering functionality
33% growth in online orders within 90 days
Standard ordering experience
1 in 5 visitors converted into orders
Restaurant wanted stronger retention visibility
81% Increase in loyalty signup
Basic operational visibility
Deep customer and operational analytics
Basic operational visibility
Faster mobile-optimized ordering experience
Limited operational visibility
100% drop in fraud cases
Website-focused
Revenue and retention-focused
- Himalayan Kitchen Mountain View
Located in Himalayan Kitchen, Himalayan Kitchen is known for authentic Indian and Himalayan cuisine, curries, biryanis, Indo-Chinese dishes, and dine-in experiences serving both local residents and working professionals in Silicon Valley.
As customer ordering behavior increasingly shifted toward digital ordering, the restaurant wanted to improve direct online sales, increase customer retention, build repeat ordering behavior, and improve profitability from online orders.
Website: https://himalayan-kitchen.com/
Choose Online Ordering is built specifically for restaurants looking to grow direct online sales while maintaining ownership of customer relationships and operational visibility.
The platform includes branded restaurant websites, commission-free online ordering, loyalty programs, smart upsells, POS integrations, email marketing, real-time analytics, and multi-location support.
